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Customer Experience

Customer Satisfaction Index
Customer Satisfaction Index (CSI)

Lightstone is the industry leader in CSI measurement across all automotive and insurance brands using direct telephonic contact with customers. Dealer groups, original equipment manufacturers and motor body repairer partner with Lightstone to determine customer satisfaction scores, and identify and resolve negative customer experiences.

 Dealer Satisfaction Index
Dealer Satisfaction Index

Lightstone equips you by gaining critical insights around the satisfaction of dealers or stores through our Dealer Satisfaction programme. Our DSI report provides a view of network satisfaction, looking at all business areas and allows for strategic re-alignment. Results include national, regional and by group views.

Employee Satisfaction Index
Employee Satisfaction Index

Lightstone’s Employee Pulse survey is an automated survey and online reporting tool that gathers anonymous feedback across multiple channels from your most valuable asset – your people. It offers real-time data on engagement giving you the intel to proactively improve employee satisfaction.

Ad Hoc Automotive Market Studies
Ad Hoc Automotive Market Studies

Our team of experienced data analysts deliver a range of automotive market studies like Feasibility Studies, Competitor Satisfaction Studies, Annual Automotive Labour Rate report and more, through independent qualitative and quantitative market research.

My Echo Self Service Tool
My Echo Self Service Tool

Powerful, easy-to-use survey software for the collection of customer, employee and partner feedback and other online surveys/ forms. From simple once-off surveys to tailored experience management solutions – MyEcho scales with your goals & objectives.

Auto Research Echo TCF
Auto Research Echo TCF

Treating Customers Fairly (TCF) is a regulatory requirement. Lightstone makes it easier by empowering insurers and brokers through its customer experience engagement tool, Echo TCF. This short survey provides real-time insight from clients on their interactions with you around new business queries, claims, renewals, endorsements and cancellations.

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