Auto Insights Newsletter | April 2024
Our customer satisfaction levels beat global averages
As a data-driven company, we believe that direct and regular client feedback is the most valuable asset we have in our commitment to improving our customer experience and adding value to your business every day, in every way.
We recently conducted our bi-annual client satisfaction survey which helps us:
NPS result
We invited 9 911 clients to participate in the survey and saw a 0.5% increase in participation since our last survey.
Lightstone Auto boasts an NPS of 63.62 which significantly exceeds the global benchmark of 43. This is a testament to our team’s dedication to delivering an outstanding experience for all our clients. We have also seen an increase in promoters (satisfied clients) – up from 73.58% in September 2023 to 74.29%.
Net Promoter Score
Our difference
The survey also helps us gauge how clients perceive our strengths and areas of improvement.
% Clients who agree
Do you know what helps us to simplify the complex?
Your feedback.
Thank you to all our clients who participated in the survey. We will use this feedback to inform how we continue to innovate and deliver on our client promise:
Our client promise
We simplify the complex in everything that we do and in every solution we provide.
We give clients access to world-class expertise.
We enable your success, helping you improve processes and efficiencies and giving you solutions
that help you, help your customers.
We always add value.
We innovate with you and your customers in mind.
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