EchoMBR Ranking Awards

Top Motor Body Repairers recognised

In 2017 Lightstone Auto launched the annual EchoMBR Ranking Awards to recognise the top Motor Body Repairers (MBR) in South Africa, based on data collected through actual customer feedback.

Lightstone Auto recently announced the results for 2021:

Giorgio Express Auto Body Repairs located in Margate, KwaZulu-Natal has been recognised as the Top Overall MBR in the country. The second and third spots went to Auto Trust Body Repairs and SMG Tygervalley Approved Repair Centre respectively.

How were the results calculated?

Lightstone EchoMBR Rankings are informed by data collected through actual customer feedback from approximately 85 764 customers during 2021, representing 702 qualifying MBRs.

Lightstone applies the advanced Bayesian statistical method and multi-level models to not only identify the MBRs that perform well, but in fact those that are most likely to perform well.

As the EchoMBR Ranking uses this predictive model, those at the top are recognised as consistently scoring high with their customers. These results provide the South African consumer with trustworthy choices during an inherently difficult period after a motor accident.

More winners

Apart from the Overall National MBR of the Year, the awards categories also recognise specific achievements, informed by customer feedback. These include:

• Most likely to be ready on time
• Most likely to offer quality repair
• Most likely to keep you informed
• Most likely to be recommended
• Friendliest staff
• Top performers nationally and by province

Click here to view the top MBRs within each category.

Congratulations to our winners and top performers in each of the categories!