Lightstone’s MyEcho is a powerful, easy-to-use survey software for the collection of customer, employee and partner feedback and other online surveys and forms. From simple once-off surveys to tailored self-managed solutions that make it easier for you to enhance your customer experience.
A specific workflow designed to help dealerships contact all clients to identify negative customer experiences and to ensure that a recovery process is in place to rectify problem areas immediately. This occurs before the 'official' CSI measurement.
Lightstone’s Employee Pulse survey is an automated survey and online reporting tool that gathers anonymous feedback across multiple channels from your most valuable asset – your people. It offers real-time data on engagement giving you the intel to proactively improve employee satisfaction.
Treating Customers Fairly (TCF) is a regulatory requirement. Lightstone makes it easier by empowering insurers and brokers through its customer experience engagement tool, Broker TCF. This short survey provides real-time insight from clients on their interactions with you around new business queries, claims, renewals, endorsements and cancellations.
An organisational tool that helps leaders find out what matters most to the people they interact with (from direct reports and peers to direct boss or other superiors) versus how they measure up to it.