We simplify the complex

Lightstone’s platform seamlessly integrates all dealership network engagement channels whether it be ongoing tracking, CRM or survey campaigns, web, mobile web, text (SMS) and social media chatter – are assimilated in real-time dashboards. Data from disparate sources including internal client data and external market intelligence can also be incorporated.

How can feedback help your dealer network?

A DSI Report provides a view of network satisfaction, looking at all business areas and allows for strategic re-alignment. Results provide national, regional and dealer group views.

Individual issue resolution
Individual issue resolution
- By capturing feedback throughout your network, we help isolate individual issues, which leads to resolution and dealer satisfaction, helping you support your customers.
 understand your business
Operationally understand your business
- Feedback after key interactions allows you to measure and understand performance of divisions, departments, regions or any other operational categories within the broader dealer network.
- Regulation and corporate governance mandates a level of customer service. With this increased focus on the customer, it is critical to show and measure your network’s customer focus.
Dealer activity monitoring
Dealer activity monitoring
- By understanding the conversation around your brand and your competitors within your dealer network, you can make informed decisions based on market activity.

Do you want to subscribe to Dealer Satisfaction Index solution??

Email Lightstone and an expert consultant will be in touch with more information.

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