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POPIA and Lightstone

The Protection of Personal Information Act (POPI Act or POPIA) is now in effect and essentially sets out the rules and practises that must be followed when processing Personal Information. It is the law that governs how people may and may not treat others’ Personal Information in terms of processing, handling, sharing and storing this information.

Lightstone has implemented policies, processes and procedures to ensure that where we process Personal Information as a Responsible Party, we do so in a lawful and reasonable manner that does not infringe the privacy of the Data Subject and where we process Personal Information as an Operator on behalf of our clients we do so in a manner that is compliant with the POPI Act.

Getting to know POPI

Icon Key role players

Key role players

POPI identifies key role players that will be involved in the protection of Personal Information, namely the Data Subject, the Responsible Party and the Operator.

Icon Definitions


It is important to understand POPI’s definitions in order to determine whether POPI will apply to a specific situation.

Icon Law processing

Lawful processing

POPI is based on eight conditions for lawful processing of personal information. Under each condition, POPI contains key requirements relating to the processing of Personal Information.

Data Subject Request

PI request
Personal Information request

Click here to find out if Lightstone has Personal Information (PI) relating to you. This service is free, and requires you to provide proof of your identity.

PI description
PI description & Third Party information request

Click here to find out what Personal Information Lightstone has relating to you, and the nature of third parties who have had access to this information since POPIA came into effect. In due course this request may incur a charge, as we may require the services of an external vendor for verification to ensure the safety of your PI. (Read Section 23)

PI Inaccurate information
Report inaccurate information

Click here if you believe the PI that Lightstone has relating to you is inaccurate and should be corrected or if you have reason to believe Lightstone should delete the PI we have relating to you. (Read Section 24 (1) (a))

POPIA Automotive

POPIA for the Automotive Industry

Driving Data and Intellectual Property Protection

Lightstone Auto plays a valuable role in assisting key players within the automotive industry with smart data, information and systems to help them provide the best service to their clients. As part of our support to our partners, we have compiled relevant information on why POPIA is important to the industry and how best to remain compliant.

Go to Auto POPIA Page

POPIA for Estate Agents

The Practical Implications on the Property Industry

Personal Information is an essential part of the Property industry, in particular real estate. Estate agents may use client data to better equip them in matching client needs with the perfect home, as well as the completion of mandatory documents such as lease agreements, ensuring FICA compliance and other requirements. As part of our support to estate agents, we have gathered pertinent information on the impact of POPIA and how to navigate the changes.

Go to Property POPIA Page

POPIA Estate Agents

POPIA Documents

For ease of use, here are some of the documents referred to in the information prepared to support our Estate Agent and Automotive Industry clients. Please click on the links below.

We welcome your feedback

You are invited to send through your POPIA-related questions or comments to POPIA@lightstone.co.za.

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