We simplify the complex

Customer Satisfaction Index (CSI)

Back to Customer Experience and Market Research

Lightstone’s platform seamlessly integrates all customer engagement channels. Call centre input – whether it be ongoing tracking, CRM or survey campaigns, web, mobile web, text (SMS) and social media chatter – are assimilated in real-time dashboards. Data from disparate sources including internal client data and external market intelligence can also be incorporated.


How can feedback help your business?

The best decisions are informed by data. Use feedback to guide your business and make informed decisions.


CSI
Individual issue resolution
Individual issue resolution
- By capturing feedback at various touch points and channels we help isolate individual issues, which leads to resolution and customer loyalty.
 understand your business
Operationally understand your business
- Feedback after key interactions allows you to measure and understand performance of divisions, departments, regions or any other operational categories.
compliance
Compliance
- Regulation and corporate governance mandates a level of customer service. With this increased focus on the customer, it is critical to show and measure your brand’s customer focus.
Brand activity monitoring
Brand activity monitoring
- By understanding the conversation around your brand and your competitors you can make decisions based on market activity.

Industries who partner with Lightstone for customer satisfaction insights

automotive
Automotive
(including Dealers, OEMs and MBRs)
insurance
Insurance
financial
Financial
retail
Retail
Petroleum
Petroleum
Communication
Communications

Do you want to subscribe to Customer Satisfaction Index (CSI)?

Email Lightstone and an expert consultant will be in touch with more information.

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