Did you know that by contacting all your customers before the official CSI survey is conducted, you can identify problems, discuss any frustration customers may have experienced, turn an unhappy customer into a happy customer or simply close any outstanding matters that your customer would like to address?
A PreCSI interaction goes a long way in ensuring that by the time the official CSI measurement takes place, any negative customer experiences have been rectified, helping you achieve higher CSI scores.
Host all your PreCSI measurement activities in one place.
The system automatically imports a list of calls to be made for the day and links these to interview scripts.
Easily escalate negative responses to the correct individuals to action with the built-in escalation feature.
Follow through on escalations and close the loop by updating the interview status.
Provide access to all relevant individuals to view, manage and track responses.
* Can be done by Lightstone (costed separately)
Sign up to MyEcho Empower
Register for the Dealer PreCSI program (Take note of the billing information)
Lightstone will receive a notification and contact you to complete the onboarding process
Email Lightstone and an expert consultant will be in touch with more information.